Samsung’s flagship soundbar, the HW-Q990D, is being rendered ineffective for some house owners after a defective firmware replace that the corporate rolled out this week. The sheer variety of reviews on Samsung’s group boards, Reddit, and AVSForum affirm that one thing has gone very fallacious with the premium Dolby Atmos system in latest days. The difficulty isn’t restricted to any particular area, with clients in the US, Austria, the Philippines, Malaysia, and different international locations all sharing within the frustration.
Clients say the soundbar has gone unresponsive and that not one of the normal manufacturing unit reset strategies are working; affected models are additionally inaccessible through Samsung’s SmartThings app. The machine powers on, however seems to freeze on the TV eARC enter — with no sound output to talk of.
The perpetrator appears to be the most recent firmware launch, which is model 1020.7. Many Q990Ds are set to mechanically set up new updates, which has led to widespread complaints in regards to the dangerous software program over the past a number of days. Should you’ve received a Samsung soundbar, it is perhaps clever to disable automated updates in the intervening time till this case has cleared up. There are scattered reviews of the identical bug impacting different Samsung fashions just like the HW-Q800D and HW-S801D, however the bulk of complaints pertain to the Q990D. It’s some of the well-reviewed soundbars available on the market, so that is an unlucky improvement.
The Verge has reached out to Samsung for remark. Apparently some clients have already been instructed to ship of their Q990D {hardware} for restore. That looks like a worst case state of affairs, so hopefully Samsung can have a neater, at-home answer as soon as it realizes the scope of this drawback. Can the malfunction be resolved with one other firmware replace within the coming days? Keep tuned.
Thanks for the tip, Eric.
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